1-Right to Cancel:
You have 14 days from the day you receive your household goods to notify us that you want to return them. You then have another 14 days to send the items back to our warehouse.

2- Item Condition & Hygiene Policy:
To receive a full refund, items must be unused, unwashed, and in their original retail packaging.

Bedding & Towels:
For hygiene reasons, sheets, duvets, pillows, and towels cannot be returned if the protective seal or packaging has been opened.

Assembled Furniture:
Furniture items cannot be returned if they have already been fully or partially assembled, unless a part is inherently faulty.

3-Return Shipping Costs:
The customer is responsible for paying return postage costs unless the item arrived damaged, defective, or incorrect. We highly recommend using a trackable shipping service, as we cannot refund items lost in transit.

4-Faulty or Damaged Items:
If your household items arrive damaged, please email us within 7 days at fizporium@fizporium.co.uk with your order number and clear photos of the damage. We will arrange a free replacement or a full refund under the UK Consumer Rights Act.