Privacy Policy

Last updated: 5 September 2026

1. Who We Are

Fizporium is an online retail store providing home, garden and lifestyle products to customers in the United Kingdom.

For privacy-related questions or requests, please contact us at:

2. Information We Collect

When you use our website, create an account, place an order, contact us, or subscribe to our marketing communications, we may collect information such as:

Your name
Billing and delivery address
Email address
Telephone number
Order and transaction information
Products purchased or viewed
Information you provide when contacting customer support
Account information if you create an account
Technical information such as IP address, browser type and device information
Website usage information collected through cookies and similar technologies

We only collect information that is reasonably necessary to operate our website, process orders, provide customer service, improve our services, and comply with our legal obligations.

3. How We Use Your Information

We may use your personal information to:

Process and fulfil your orders
Arrange delivery of products
Process payments
Provide customer support
Communicate with you about your orders
Manage your account
Handle returns, refunds and exchanges
Improve our website, products and services
Detect and prevent fraud, abuse and security issues
Comply with applicable legal and regulatory requirements
Send marketing communications where you have provided the necessary consent or where otherwise permitted by law
Measure and improve the effectiveness of our advertising and marketing

4. Payments

Payments made through our website may be processed by third-party payment providers.

We do not normally store complete payment card details on our own servers. Payment information is handled by the relevant payment provider in accordance with its own privacy and security practices.

5. Cookies and Similar Technologies

Our website uses cookies and similar technologies.

Cookies are small files stored on your device that help websites function correctly and remember information about your visit.

We may use cookies for:

Essential Cookies

These cookies are necessary for the website to operate, including functions such as:

Shopping cart functionality
Checkout
Account login
Security
Remembering necessary website settings

These cookies may operate without consent where they are strictly necessary for the service you have requested.

Analytics Cookies

We may use analytics technologies to understand how visitors use our website, including information such as pages visited, time spent on the website and general website usage.

Where required, analytics cookies will only be used after obtaining the appropriate consent.

Advertising and Marketing Cookies

We may use advertising and marketing technologies, including Meta/Facebook advertising tools and other third-party services, to:

Measure advertising performance
Understand which products and pages visitors interact with
Show relevant advertisements
Measure conversions
Create or use advertising audiences where permitted
Improve our marketing campaigns

Where required by law, these technologies will only be activated after the appropriate consent has been provided.

You can manage or withdraw your cookie preferences through the cookie settings available on our website.

6. Meta and Advertising Technologies

We may use Meta Pixel and/or other Meta advertising technologies on our website.

These technologies may collect information about your interaction with our website, such as pages visited, products viewed, actions taken and purchases, in order to measure advertising performance and improve our advertising campaigns.

Depending on your cookie choices and applicable law, information may be shared with Meta Platforms and other advertising providers.

Third-party providers may process information according to their own privacy policies.

7. Who We Share Your Information With

We may share necessary information with trusted third parties that help us operate our business, including:

Payment service providers
Delivery and courier companies
Website hosting and technical service providers
Ecommerce and website service providers
Customer support providers
Analytics providers
Advertising and marketing platforms
Fraud prevention and security providers
Professional advisers where necessary
Government, regulatory or law-enforcement authorities where legally required

We only share information where there is a legitimate reason to do so and, where required, an appropriate legal basis.

8. International Data Transfers

Some of our service providers or technology partners may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection laws.

9. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.

For example, order information may need to be retained for accounting, tax, legal, fraud-prevention and customer-service purposes.

Where information is no longer required, we will take reasonable steps to securely delete or anonymise it.

10. Your Data Protection Rights

Depending on your circumstances and applicable law, you may have rights including:

The right to request access to personal information we hold about you
The right to request correction of inaccurate information
The right to request deletion of your information in certain circumstances
The right to restrict certain processing
The right to object to certain processing
The right to withdraw consent where processing is based on consent
The right to request portability of certain information

You can contact us using the email address provided below to exercise your rights.

We may need to verify your identity before completing certain requests.

11. Marketing Communications

If you subscribe to receive marketing communications from us, we may use your email address to send information about products, offers, promotions and other updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the relevant communication or by contacting us.

We will not use your information for direct marketing where doing so would breach applicable law.

12. Children’s Privacy

Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

13. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

14. Website Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology or legal requirements.

The updated version will be published on this page with a revised “Last updated” date.

16. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Fizporium
Website: https://fizporium.co.uk
Email: fizporium@fizporium.co.uk

17. Complaints

If you are unhappy with how we have handled your personal information, please contact us first so that we can try to resolve your concern.

You may also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

ICO website: https://ico.org.uk/

FIZPORIUM